Refund and returns policY
Effective 5 September 2026.
Every reading here is made for one person, about one situation, and delivered once. That is the whole reason this policy is as short as it is, and I would rather say it plainly on its own page than bury it in the small print at checkout.
The short version
All sales are final once I have started the work. There are four exceptions, and they are all below.
Nothing here is shipped and nothing is physical, so there is nothing to return. A reading is custom work, delivered as a file. Once it is made, it cannot be unmade, resold, or given to anyone else.
First things first: full refund, no questions (4 exceptions)
If you change your mind before I have begun the work, email hello@misfitfoxtarot.com with your order number and you get the full amount back. In practice that means within about 24 hours of ordering, and always before delivery. I will tell you honestly whether the work has started.
The Rite: the standing exception
Every Rite starts with a prep read before any ritual work happens. If that prep tells me the Rite you booked will not do what you actually need, I say so and refund you in full before I proceed. You do not have to ask for it, and I do not talk you into a different Rite to keep the money.
If the reading never happens
Full refund, automatically, if any of these happen: you were charged twice, you received the wrong service, or your reading does not arrive and I have gone quiet on you. Turnaround is 48 to 72 hours, and if I am going to miss it, I tell you first.
If the reading missed, I read it again
If something genuinely didn’t land, or I answered the wrong version of your question, I read it again. No charge. Email me within 7 days of delivery, tell me specifically what went wrong, and I will take another pass at it. One re-read per order.
I’d rather be a servant to the cause and do right for a customer, than to be a returns desk with no brain or compass.
What is not a refund reason
- You didn’t like the answer. That happens, and it is often the reading working.
- The outcome hasn’t arrived yet, or it went a different way. No reading here promises a specific result, and nothing in tarot or astrology guarantees an event.
- The birth data you sent was wrong. Tell me before delivery and I will fix it at no charge. After delivery, the chart I read was the chart you gave me.
- You bought the wrong service. Tell me before I start and I will move you to the right one and sort out the difference either way.
- You changed your mind after the reading was delivered.
Rush fees
If you paid for a rush turnaround and I met it, the rush fee is not refundable. If I missed it, the rush fee comes back to you even when the rest of the order stands.
Chargebacks
Talk to me first. A chargeback filed on delivered work without a single email to me gets disputed, and I will decline future orders from that account. Almost everything is faster and less unpleasant as a conversation.
Gift certificates
Not offered, so there is nothing to refund. This is deliberate.
How to ask for a refund
Email hello@misfitfoxtarot.com with your order number and what happened. You will hear back within three business days. Approved refunds go to the original payment method and usually land within 5 to 10 business days, depending on your bank. Any delay past that is on their side, not mine, and I will send you proof it was issued.
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